Refund policy

Refund & Return Policy

Effective Date: [Insert Date]

Thank you for shopping with Natural Born Leaders. We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition as received.
Be in its original packaging.
Include all accessories, manuals, and proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Clearance or final sale items
Health and personal care products (where applicable)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5-10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are [non-refundable/refundable only if the return is due to our error].

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. If you would like an exchange, please contact us to arrange the replacement.